Effective Date: October 25, 2026
Website: https://www.decodedcarnival.com
Company: Decoded Carnival LLC
Contact: info@decodedcarnival.com
1. Introduction
Decoded Carnival LLC ("Decoded Carnival," "we," "our," or "us") respects the privacy of customers, masqueraders, event attendees, website visitors, and individuals who engage with our services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, purchase tickets or costumes, submit enquiries, or use our Carnival Concierge Experiences services.
By using our services, you acknowledge the practices described in this Policy. Where applicable law requires consent, we will request it separately.
2. Information We Collect
Depending on the services you use, we may collect:
Personal and contact information
- Full name
- Email address
- Telephone or WhatsApp number
- Country of residence
- Billing and contact details
Account information
- Account registration details
- Login credentials in protected form
- Profile information
- Wishlist and shopping cart information
- Order and purchase history
Event and costume information
- Event and ticket selections
- Costume designs, sizes, and quantities
- Package selections
- Booking references
- QR-code ticket and admission records
- Costume collection or delivery preferences
Carnival Concierge Experiences
- Selected carnival destination
- Package enquiries
- Number of travelers
- Preferred travel dates
- Accommodation preferences and special requests
Additional information necessary for a confirmed booking will be requested separately, with appropriate notice.
Payment information
Payments are processed using authorized third-party payment providers, including Stripe.
Decoded Carnival does not directly collect or store complete payment card numbers or card security codes through its website.
We may retain payment references, transaction amounts, payment status, refunds, and order information needed for accounting and customer support.
Technical information
We may collect IP addresses, browser and device information, website activity, cookies, and security-related information necessary for website operation, fraud prevention, and performance monitoring.
3. How We Use Personal Information
We use personal information to:
- Create and manage customer accounts.
- Process ticket and costume orders.
- Manage inventory and costume reservations.
- Issue and validate digital tickets and QR codes.
- Respond to customer enquiries.
- Manage Carnival Concierge Experiences requests.
- Send order confirmations, receipts, and service updates.
- Provide customer support.
- Prevent fraud and unauthorized access.
- Maintain and improve website security and functionality.
- Comply with legal, tax, accounting, and regulatory obligations.
- Send promotional communications where permitted by law and, where required, with your consent.
We do not sell customers' personal information to advertisers.
4. Payment Processing
Payments may be processed through Stripe or other payment providers identified at checkout.
Payment providers process information under their own privacy notices and security practices.
Decoded Carnival receives the transaction information necessary to confirm payments, manage orders, issue tickets, and provide customer support.
5. Sharing of Information
We may share necessary personal information with:
- Payment processors
- Website hosting and database providers
- Email and communications providers
- Authorized event organizers and service partners
- Costume production and fulfillment providers
- Accommodation or transportation partners involved in confirmed services
- Professional advisers and regulatory authorities where legally required
Information is shared only where reasonably necessary for the stated purposes, subject to applicable law and appropriate safeguards.
We do not authorize service providers to use customer information for unrelated purposes.
6. International Operations and Data Transfers
Decoded Carnival operates across multiple carnival destinations and international markets.
Information may be processed or accessed in countries outside the customer's country of residence.
Where applicable, we take reasonable steps to ensure that international transfers comply with relevant data protection requirements.
7. Information Security
We maintain administrative, technical, and organizational safeguards designed to protect personal information.
These may include:
- Account authentication
- Role-based access controls
- Restricted database access
- Encrypted connections
- Payment verification
- Fraud prevention measures
- Protected ticket and order records
- Monitoring of unauthorized activity
No internet-based service can guarantee absolute security.
8. Cookies and Website Technologies
Our website may use essential cookies and similar technologies for account sessions, security, shopping carts, and website functionality.
Any non-essential analytics, advertising, or tracking technologies will be subject to applicable notice and consent requirements.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Customer Rights
Subject to applicable law, individuals may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of eligible personal information
- Withdrawal of consent where processing relies on consent
- Information about how their personal data is used
Certain records may need to be retained for legal, accounting, fraud prevention, or contractual reasons.
Requests may be sent to info@decodedcarnival.com.
11. Marketing Communications
Customers may receive service-related messages concerning purchases, bookings, tickets, account security, or event changes.
Marketing communications will be sent only where permitted by applicable law.
Customers may unsubscribe from promotional communications using the available unsubscribe mechanism or by contacting us.
12. Children's Privacy
Our website is not intended for children to independently enter into purchases or contracts.
Where a parent or legal guardian purchases services for a minor, the parent or guardian is responsible for providing appropriate information and authorizations.
We do not knowingly collect personal information from children in violation of applicable law.
13. Third-Party Websites
Our website may contain links to Instagram, TikTok, YouTube, payment processors, event partners, and other third-party services.
These services operate under their own privacy policies.
Decoded Carnival is not responsible for the privacy practices of independent third-party websites.
14. Changes to This Privacy Policy
We may update this Policy to reflect changes in our services, technology, or legal requirements.
Material changes will be communicated where required by law.
The current version will be available on our website with its effective date.
15. Contact Information
Decoded Carnival LLC
30 North Gould Street
Sheridan, Wyoming 82801
United States
Email: info@decodedcarnival.com
Website: https://www.decodedcarnival.com
For privacy-related questions or requests, please contact us using the email address above.